:root{--primary: #00A884;--primary-hover: #008069;--primary-text: #008069;--brand: #25D366;--bg-app: #F0F2F5;--bg-panel: #FFFFFF;--bg-header: #F0F2F5;--bg-chat: #EFEAE2;--bubble-out: #D9FDD3;--bubble-in: #FFFFFF;--chip-active-bg: #D9FDD3;--chip-active-text: #008069;--text: #111B21;--text-muted: #667781;--border: #E9EDEF;--hover: #F5F6F6;--selected: #F0F2F5;--warn-bg: #FFF5C4;--danger: #EA0038;--tick-read: #53BDEB;--avatar-bg: #DFE5E7;--avatar-text: #54656F;--shadow-bubble: 0 1px .5px rgba(11, 20, 26, .13);--shadow-menu: 0 2px 5px rgba(11, 20, 26, .26), 0 2px 10px rgba(11, 20, 26, .16);--font: "Segoe UI", "Helvetica Neue", Helvetica, Arial, sans-serif;--bg: var(--bg-app);--surface: var(--bg-panel);--surface-2: var(--bg-app);--line: var(--border);--muted: var(--text-muted);--primary-soft: var(--chip-active-bg);--ia: var(--primary-text);--ia-soft: var(--chip-active-bg);--ia-line: #BDE9CF;--humano: #667781;--humano-soft: var(--bg-app);--humano-line: var(--border);--cliente-soft: var(--bubble-in);--danger-soft: #FDE7EC;--ok: var(--primary);--ok-text: var(--primary-text);--ok-soft: var(--chip-active-bg);--warn-text: #5C4A00;--warn-soft: var(--warn-bg);--warn-line: #F1E3A0;--neutral-text: var(--text-muted);--neutral-soft: var(--bg-app);--on-primary: #FFFFFF;--code-bg: rgba(11, 20, 26, .06);--shadow: rgba(11, 20, 26, .2);--chip-mix: white;--chip-text-mix: black;--radius: 8px;--topbar-h: 59px;--rail-w: 64px;color-scheme:light}:root[data-theme=dark]{--primary: #00A884;--primary-hover: #06CF9C;--primary-text: #00A884;--brand: #25D366;--bg-app: #111B21;--bg-panel: #111B21;--bg-header: #202C33;--bg-chat: #0B141A;--bubble-out: #005C4B;--bubble-in: #202C33;--chip-active-bg: #0A332C;--chip-active-text: #00A884;--text: #E9EDEF;--text-muted: #8696A0;--border: #222D34;--hover: #202C33;--selected: #2A3942;--warn-bg: #3B3A2A;--avatar-bg: #6A7175;--avatar-text: #CFD4D6;--shadow-bubble: 0 1px .5px rgba(0, 0, 0, .3);--shadow-menu: 0 2px 5px rgba(0, 0, 0, .5), 0 2px 10px rgba(0, 0, 0, .4);--surface-2: var(--bg-header);--ia-line: #155E4F;--danger-soft: #3A1F25;--warn-text: #F3E7A8;--warn-line: #545233;--code-bg: rgba(255, 255, 255, .08);--shadow: rgba(0, 0, 0, .6);--chip-mix: #111B21;--chip-text-mix: white;color-scheme:dark}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:var(--font);-webkit-font-smoothing:antialiased;font-size:14px;color:var(--text);background:var(--bg)}button,input,textarea{font:inherit;color:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.6}:focus-visible{outline:none;box-shadow:0 0 0 3px #00a88459;border-radius:6px}.app{display:flex;flex-direction:column;height:100%}.topbar{height:var(--topbar-h);display:flex;align-items:center;justify-content:space-between;padding:0 16px;background:var(--surface);border-bottom:1px solid var(--line)}.topbar__brand{display:flex;flex-direction:column;line-height:1.2}.topbar__brand span{font-size:12px;color:var(--muted)}.topbar__nav{display:flex;gap:4px}.tab{background:none;border:none;padding:8px 12px;border-radius:var(--radius);color:var(--muted)}.tab--active{background:var(--primary-soft);color:var(--primary);font-weight:600}.main{flex:1;min-height:0}.layout{display:grid;grid-template-columns:320px 1fr;height:100%}.sidebar{display:flex;flex-direction:column;min-height:0;background:var(--surface);border-right:1px solid var(--line)}.sidebar__head{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;border-bottom:1px solid var(--line)}.sidebar__title{margin:0;font-size:15px}.sidebar__search{padding:8px 12px;border-bottom:1px solid var(--line)}.sidebar__search input{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface-2)}.sidebar__warn,.chat__warn{padding:6px 12px;font-size:12px;color:var(--warn-text);background:var(--warn-soft);border-bottom:1px solid var(--warn-line)}.chat__warn{border-radius:var(--radius);border:1px solid var(--warn-line);margin-bottom:8px}.sidebar__list{flex:1;overflow-y:auto;min-height:0}.conv-list{list-style:none;margin:0;padding:0}.conv{width:100%;text-align:left;background:none;border:none;padding:10px 12px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:4px}.conv:hover{background:var(--surface-2)}.conv--active{background:var(--primary-soft)}.conv__row{display:flex;align-items:center;justify-content:space-between;gap:8px}.conv__name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv__time{font-size:12px;color:var(--muted);flex-shrink:0}.conv__preview{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat{display:flex;flex-direction:column;min-height:0;background:var(--bg)}.chat__head{display:flex;align-items:center;gap:12px;padding:10px 16px;background:var(--surface);border-bottom:1px solid var(--line)}.chat__back{display:none}.chat__who{flex:1;min-width:0}.chat__name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat__phone{font-size:12px;color:var(--muted)}.chat__actions{display:flex;gap:8px;flex-shrink:0}.chat__body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:6px}.chat__load-older{display:flex;justify-content:center;padding:2px 0 8px}.chat__load-older .btn{min-width:190px}.chat__day{width:max-content;margin:8px auto;font-size:12px;color:var(--muted);background:var(--surface);padding:2px 10px;border-radius:999px;border:1px solid var(--line)}.msg{display:flex}.msg--left{justify-content:flex-start}.msg--right{justify-content:flex-end}.msg__bubble{max-width:min(72%,640px);padding:8px 10px 6px;border-radius:10px;background:var(--cliente-soft);border:1px solid var(--line);box-shadow:0 1px #00000008}.msg--ia .msg__bubble{background:var(--ia-soft);border-color:var(--ia-line);border-right:3px solid 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16px;color:var(--muted);text-align:center}.empty--center{height:100%;display:flex;align-items:center;justify-content:center}.empty--error{color:var(--danger)}.empty--error small{color:var(--muted)}.toast{position:fixed;left:50%;bottom:20px;transform:translate(-50%);display:flex;align-items:center;gap:12px;padding:10px 14px;border-radius:var(--radius);background:var(--text);color:var(--bg);font-size:13px;box-shadow:0 4px 16px var(--shadow);z-index:50;max-width:calc(100% - 32px)}.toast--error{background:#b42318;color:#fff}.toast--success{background:#15803d;color:#fff}.toast--warn{background:#8a5a00;color:#fff}.toast__close{background:none;border:none;color:inherit;font-size:18px;line-height:1;padding:0}.page{max-width:880px;margin:0 auto;padding:16px;display:flex;flex-direction:column;gap:16px;overflow-y:auto;height:100%}.card{background:var(--surface);border:1px solid 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textarea,.card>textarea{resize:vertical;font-family:inherit}.field--checks{justify-content:flex-end;gap:8px}.field--checks label{font-weight:400;display:flex;align-items:center;gap:6px}.field--switch{padding:10px 12px;background:var(--surface-2);border-radius:var(--radius)}.switch{display:flex;align-items:center;gap:8px;font-weight:600}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.row{display:flex;gap:8px;align-items:center}.row--end{justify-content:flex-end}.proposal{border:1px solid var(--line);border-radius:var(--radius);padding:12px;background:var(--surface-2)}.proposal h4{margin:0 0 8px;font-size:14px}.proposal__diff{white-space:pre-wrap;margin:0 0 10px;font-size:13px;background:var(--surface);padding:10px;border-radius:6px;border:1px solid var(--line)}.versions{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.versions__item{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px;border:1px solid var(--line);border-radius:var(--radius)}@media (max-width: 760px){.layout{grid-template-columns:1fr}.layout--chat-open .sidebar{display:none}.layout:not(.layout--chat-open) .chat{display:none}.chat__back{display:inline-block}.chat__head{flex-wrap:wrap;gap:8px;padding:8px 10px}.chat__actions{width:100%;justify-content:flex-end}.msg__bubble{max-width:88%}.grid-2{grid-template-columns:1fr}.topbar{padding:0 10px}.topbar__brand span{display:none}}.topbar__nav{overflow-x:auto;white-space:nowrap}.topbar__user{display:flex;align-items:center;gap:8px}.topbar__email{font-size:12px;color:var(--muted);max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topbar__empresa,.sidebar__tagfilter,.usertable select{padding:6px 8px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface)}.sidebar__tagfilter{width:100%;margin-top:6px}.login{height:100%;display:flex;align-items:center;justify-content:center;padding:16px}.login__card{width:100%;max-width:380px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:24px;display:flex;flex-direction:column;gap:14px}.login__title{margin:0;font-size:20px}.login__error{color:var(--danger);font-size:13px}.tagchip{display:inline-flex;align-items:center;gap:5px;font-size:11px;padding:1px 7px;border-radius:999px;background:color-mix(in srgb,var(--tag) 18%,var(--chip-mix));color:color-mix(in srgb,var(--tag) 75%,var(--chip-text-mix));border:1px solid color-mix(in srgb,var(--tag) 40%,var(--chip-mix));max-width:100%}.tagchip--md{font-size:12px;padding:3px 9px}.tagchip__dot{width:7px;height:7px;border-radius:50%;background:var(--tag);flex-shrink:0}.tagchip__x{background:none;border:none;padding:0 0 0 2px;color:inherit;font-size:13px;line-height:1}.conv__tags,.chat__tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:2px}.tagpicker{display:flex;flex-direction:column;gap:4px}.tagpicker__opt{display:flex;align-items:center;justify-content:space-between;gap:8px;background:none;border:1px solid transparent;border-radius:var(--radius);padding:4px 6px;text-align:left}.tagpicker__opt:hover{background:var(--surface-2)}.tagpicker__opt--on{border-color:var(--line);background:var(--surface-2)}.tagpicker__check{color:var(--muted);font-size:12px}.tagpicker--row{flex-direction:row;flex-wrap:wrap;padding:6px 12px;border-bottom:1px solid var(--line)}.colors{display:flex;gap:6px}.colors__swatch{width:22px;height:22px;border-radius:50%;border:2px solid transparent;padding:0}.colors__swatch--on{border-color:var(--text);box-shadow:0 0 0 2px var(--surface) inset}.tagtable,.usertable{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}.tagtable__row,.usertable__row{display:flex;align-items:center;gap:10px;padding:10px 0;border-top:1px solid var(--line);flex-wrap:wrap}.row--wrap{flex-wrap:wrap}.row input,.grow{flex:1;min-width:160px}.card .row input{padding:8px 10px;border:1px solid var(--line);border-radius:var(--radius)}.chat__split{flex:1;min-height:0;display:flex}.chat__main{flex:1;min-width:0;display:flex;flex-direction:column;min-height:0}.details{width:300px;flex-shrink:0;background:var(--surface);border-left:1px solid var(--line);overflow-y:auto;padding:12px 14px;display:flex;flex-direction:column;gap:14px}.details__head{display:flex;align-items:center;justify-content:space-between}.details__list{margin:0;display:grid;grid-template-columns:auto 1fr;gap:6px 10px;font-size:13px}.details__list dt{color:var(--muted)}.details__list dd{margin:0;word-break:break-word}.details__tags{display:flex;flex-direction:column;gap:6px}.page--wide{max-width:1100px}.dash__bar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.daterange{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:13px}.daterange input{padding:6px 8px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);margin-left:4px}.daterange__presets{display:flex;gap:2px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:14px;border-top:3px solid var(--line)}.kpi--ia{border-top-color:var(--ia)}.kpi--humano{border-top-color:var(--humano)}.kpi--warn{border-top-color:var(--danger)}.kpi__value{font-size:28px;font-weight:700;line-height:1.1}.kpi__label{font-size:13px;margin-top:4px}.kpi__hint{font-size:11px;color:var(--muted);margin-top:2px}.barchart__bars{display:flex;align-items:flex-end;gap:2px;height:180px;border-bottom:1px solid var(--line)}.barchart__col{flex:1;min-width:0;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center}.barchart__val{font-size:11px;color:var(--muted);margin-bottom:2px}.barchart__bar{width:70%;background:var(--primary);border-radius:2px 2px 0 0;min-height:0}.barchart__labels{display:flex;gap:2px;font-size:11px;color:var(--muted);margin-top:4px}.barchart__labels span{flex:1;min-width:0;text-align:center;overflow:visible;white-space:nowrap}.taglist{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.taglist li{display:grid;grid-template-columns:160px 1fr 40px;align-items:center;gap:10px;font-size:13px}.taglist__bar{height:8px;background:var(--surface-2);border-radius:4px;overflow:hidden}.taglist__bar span{display:block;height:100%;background:var(--muted);border-radius:4px}.taglist strong{text-align:right}@media (max-width: 760px){.topbar{height:auto;padding:8px 10px;flex-wrap:wrap;gap:6px}.topbar__user{width:100%;justify-content:space-between}.details{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;border-left:none;z-index:5}.chat{position:relative}.taglist li{grid-template-columns:110px 1fr 36px}}.brand{color:var(--primary);letter-spacing:-.01em}.brand span{color:var(--text);font-weight:400}.topbar{border-top:3px solid var(--primary)}.iastatus{display:inline-flex;align-items:center;gap:6px;font-size:12px;margin-top:3px;padding:2px 8px;border-radius:999px;background:var(--surface-2)}.iastatus__dot{width:8px;height:8px;border-radius:50%;background:var(--muted)}.iastatus--ativa{color:var(--ok-text);background:var(--ok-soft)}.iastatus--ativa .iastatus__dot{background:var(--ok)}.iastatus--humano{color:var(--humano);background:var(--humano-soft)}.iastatus--humano .iastatus__dot{background:var(--humano)}.iastatus--bloqueio{color:var(--warn-text);background:var(--warn-soft)}.iastatus--bloqueio .iastatus__dot{background:#d97706}.iastatus--global{color:var(--neutral-text);background:var(--neutral-soft)}.iastatus--global .iastatus__dot{background:#6b7280}.iastatus--erro{color:var(--danger);background:var(--danger-soft)}.iastatus--erro .iastatus__dot{background:var(--danger)}.iastatus__detail{opacity:.8}.card--switch{border-left:4px solid var(--line)}.card--on{border-left-color:var(--ok)}.card--off{border-left-color:var(--danger)}.row--between{justify-content:space-between;flex-wrap:wrap}.grid-2--top{align-items:start}.pill{display:inline-block;font-size:12px;font-weight:600;padding:2px 8px;border-radius:999px}.pill--ok{background:var(--ok-soft);color:var(--ok-text)}.pill--bad{background:var(--danger-soft);color:var(--danger)}.pill--unknown{background:var(--surface-2);color:var(--muted)}.text-bad{color:var(--danger)}.checklist{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}.checklist li{display:flex;gap:8px;align-items:baseline;font-size:13px;flex-wrap:wrap}.checklist__item--bad{font-weight:600}.log{list-style:none;margin:0;padding:0;max-height:360px;overflow-y:auto;font-size:13px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.log__item{display:grid;grid-template-columns:150px 22px 1fr;gap:6px;padding:4px 0;border-top:1px solid 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